Frequently asked questions(FAQs)

How do I proceed through the check out process?

Once you have finished adding items to your cart, simply click the “Check Out” button on the shopping cart page and we will guide you through the check out process.

What methods of payment accepted on EnKadai?

Current we only except the major credit cards, Visa, Mastercard, American Express, and, Discover.

How safe is my personal information?

Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process. For more information on how we secure and use your information, please consult our Privacy Policy.

Which browser should I use to view EnKadai?

We highly recommend that you browse with the latest version of Microsoft Internet Explorer, Mozilla Firefox, Google Chrome or Apple Safari.

What if I need to cancel something?
  • Cancellations must be made within 24 hours of order placement.
  • Send us an email within 24 hours and let us know the reason why you wish to cancel the order.
What if the product is: defective, missing, damaged, wrong item(s)
  • The wrong item was received in terms of color, size, or model (evidence is needed).
  • The package has arrived in a damaged condition (evidence is needed).
  • The order went missing.
How do we contact EnKadai?

You can contact us anytime via email by clicking the contact image below.


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